Payment Terms

1. Who sells

The digital packs and cards are sold by LAVALI ONLINE SHOP SRL (CUI 48870445, J2023006383236), which trades under the commercial name AI Soft România (hereinafter “AI Soft România”). The company details are on the page “Company details and contact” of the Legal Center.

2. What you buy

Packs of 10 digital collectible cards from the current FTR 2050 series, in the offers shown at checkout (1 pack, a box of 5 packs and a box of 10 packs), and, when it is offered, a single missing card. Each pack contains 10 cards with different numbers. Nothing is shipped: the product is 100% digital and is added to your account.

3. Prices, taxes and VAT

Prices are final and include all taxes and fees; the total you see before paying is the total you are charged, with nothing added later. Orders are billed in lei (RON). VAT status of AI Soft România and the way VAT appears on invoices: [DE COMPLETAT DE CONTABIL].

4. Where and how you pay

At launch you can buy only with a billing address in Romania. You pay by card or by the wallets offered on the hosted payment page of our payment processor, Netopia (RON). Your card details are entered only on the processor’s page: we never see or store them. When we open other countries, other payment processors and currencies may be added, and the page will tell you before you pay.

5. Confirmation of payment and delivery

An order is confirmed only when the payment processor confirms the payment to us, with a signed notification; the “thank you” page alone is not proof of payment. After the confirmation the packs are added to your account, unopened, and can be opened from the Packs page; delivery is immediate and automatic. Each confirmed payment is processed only once, even if the processor repeats the notification.

6. Failed or delayed payments

If the payment fails, is declined or is cancelled, you are not charged and no pack is delivered; you can try again. If the payment is confirmed late, delivery follows as soon as the confirmation arrives. If the amount or currency confirmed by the processor differs from the order, we do not deliver, we check the case and we refund the difference or the whole payment.

7. Purchase limits

To keep collecting fair, the quantity you can buy may be limited per offer, per order, per day and per account. When an offer is unavailable or a limit is reached, the page tells you why and when you can buy again. These limits can be changed; an order already paid is not affected.

8. Invoices

One invoice is issued for each payment, in the name of the account holder given at checkout, and you can download it from your account, under Orders. Please give correct billing data: the invoice cannot be changed later except for errors we are responsible for. Invoices for customers in Romania are also sent through the e-Factura system. The invoice is issued in the legal name of the company.

9. Refunds

If a pack cannot be delivered (for example because the stock is not sufficient) or if a technical error prevents the delivery, the payment is refunded automatically. If you paid twice for the same order, the extra payment is refunded. Packs that were already opened are final and are not refunded, while unopened packs paid for with money can be returned within 14 days of purchase (refund = amount paid − opened packs × price of one pack, never less than 0); see the “Returns and cancellation” page. A refund is made to the card or the account used for the payment, in the same currency, and it appears in your account after the processor and your bank process it. Cards from a refunded order are cancelled in your account. Other requests are examined one by one, through the contact channels of the Legal Center.

10. Disputed payments (chargeback)

If a payment is disputed or reversed through your bank, the cards still in your account that came from that payment are cancelled, the points obtained from destroying cards of that order are taken back from your balance (or recorded as a debt that is paid from your future points), and the account may be restricted and checked. Trades already completed with other collectors are not cancelled. Please contact us first: most problems can be solved faster directly.

11. Buying a missing card

When we offer it, a single missing card can be bought at the price shown at that moment, in the same way and under the same conditions as packs, within the limits in the Terms and Conditions (clause 10: one copy of each number and a limited number of cards per week per account); the delivered card follows the same rules as any card obtained from a paid purchase.

12. Withdrawal and other documents

The right of withdrawal and its loss are explained on the page “Digital content delivery and right of withdrawal”, and the return of unopened packs on the “Returns and cancellation” page. The use of the platform is governed by the Terms and conditions. Complaints: see the Contact page and the dispute resolution page of the Legal Center.