Last updated: 08.10.2026
1. Immediate delivery
The packs and cards you buy are digital content that is not supplied on a tangible medium. They are added to your account right after your payment is confirmed, unopened, and you can open them from the Packs page whenever you want. Nothing is physically shipped. The cards of the free bonuses (welcome pack, check-in, quiz, security gift, badges) are delivered the same way, in your account.
2. Express consent and loss of the right of withdrawal
For distance contracts, consumers normally have 14 days to withdraw. For digital content that is not on a tangible medium, the law (Government Emergency Ordinance no. 34/2014 and Directive 2011/83/EU) says that this right is lost once delivery has begun with your prior express consent and with your acknowledgement that you lose it. Here, the content of a pack is delivered at the moment you open it, so the right of withdrawal is lost only for the packs you have opened. Unopened packs paid for with money can be returned within 14 days of purchase; the refund is the amount paid − the number of opened packs × the price of one pack, but never less than 0 (see the “Returns and cancellation” page). That is why, before every payment, checkout asks you to tick a separate box in which you ask for the immediate delivery of the digital content and acknowledge that you lose the right of withdrawal for the packs you open. The payment button works only after you tick it. We keep a record of your consent with the date, the time, the IP address and your account. If you do not tick the box, you cannot buy.
3. When you still have rights
The loss of the right of withdrawal does not take away your other rights. In particular: (a) if you paid twice for the same order, we refund the extra payment; (b) if a pack could not be delivered, because of a technical error or because the stock is not sufficient, the payment is refunded automatically; (c) if the content you received does not match what we promised, or has a defect, you can ask us to bring it into conformity or, if that is not possible, to refund the price, under the law on digital content and digital services contracts (including Law no. 140/2022); (d) if the amount charged differs from the price shown, we refund the difference. A pack that has already been opened and delivered correctly is final and is not refunded.
4. How to ask
Write to us through the contact channels of the Legal Center, giving the order and the problem you found; we answer as soon as possible and we process the refunds that are due to the card or account used for the payment. If you are not satisfied with our answer, you can turn to the National Authority for Consumer Protection (ANPC, www.anpc.ro), including to the alternative dispute resolution entities (SAL).
5. See also
Returns and cancellation (returning unopened packs within 14 days), the Payment Terms (prices, invoices, refunds, disputed payments) and the Terms and conditions (use of the platform and of the collection).